Managing emotions in ongoing service relationships: new intrinsic and extrinsic emotion regulation strategies from aged care
نویسندگان
چکیده
Managing emotions at work can be challenging for employees in service roles. Most emotional labor research has been conducted settings of brief interactions with strangers. Yet, many traditional family roles, such as aged and child care are now outsourced to personal roles that have ongoing relationships clients. The continuing nature those may result using previously unknown strategies regulate emotions. To develop an understanding intrinsic extrinsic emotion regulation (ER) relationships, we interviewed 42 China. Using template analysis found three new employee-client relationship-based ER (i.e. appreciation, filial reappraisal deliberate distancing), a self-based strategy self-deterioration anticipation) client-based client deterioration anticipation, vulnerability justification meaning identification) managing one’s own relationships. When others’ settings, communal bonding) along situation-based were identified. Employees their by crafting This study suggests relationship is critical dimension should considered workplace research.
منابع مشابه
Cognitive Emotion Regulation in Aged People: Standardization of Cognitive Emotion Regulation Questionnaire in Iran
Objectives: Emotional regulation refers to strategies that reduce, maintain or increase an emotion in people. The purpose of this study is to standard the Cognitive Emotion Regulation Questionnaire in Tehran aged population. Methods: The sample was selected randomly from 20 Jahandidhgan associations and consisted of 500 aged people from whom 338 people remained till the end of study. In orde...
متن کاملThe comparison of strategies of emotion regulation and meta- emotion in practitioner and non- practitioner
Abstract: The aim of the present research was a comparison of strategies of emotion regulation and meta-emotion in practitioner and non-practitioner. It is a case-control study. The statistical society of the study includes practitioner and non-practitioner in Tabriz city. The subjects of the study were 200 (100 practitioners and 100 non-practitioner) chosen by multistage sampling method. The...
متن کاملManaging Retention in Service Relationships
A Working Paper is the author's intellectual property. It is intended as a means to promote research to interested readers. Its content should not be copied or hosted on any server without written permission from publications. In a repeat business context, past experiences with a service provider affect customers' decisions to renew their contract. How should a strategic firm manage personalize...
متن کاملThe Effectiveness of Emotion Regulation Skills Training on Anxiety and Emotional Regulation Strategies in Adolescent Students
Objective: In this study, we aimed to evaluate the effectiveness of training on emotion regulation skills and emotion regulation strategies to overcome anxiety in female students. Methods: We used a quasi-experimental design with pre-test and post-test evaluations to compare the experimental group with a control group. A total of 30 students were selected by multistage cluster sampling and wer...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Journal of Human Resource Management
سال: 2023
ISSN: ['1466-4399', '0958-5192']
DOI: https://doi.org/10.1080/09585192.2023.2211710